Frequently Asked Questions
Everything you need to know about your mountain bike components and orders.
How long does shipping take for my bike parts?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days, while expedited options are available at checkout.
Do you offer a warranty on the components you sell?
Yes, all products sold by TBS Bike Parts are covered by the original manufacturer's warranty. If you experience a defect, please contact our support team to initiate a claim.
What is your return policy for unused parts?
We offer a 30-day return policy for items in their original, unopened packaging. Please note that installed or used components cannot be returned for a refund due to safety regulations.
How do I know if a part is compatible with my bike?
We provide detailed specifications for every component. We recommend checking your bike manufacturer's manual or contacting our technical support team if you are unsure about fitment or standards.
Do you ship internationally?
Currently, we focus on providing the best service to customers within North America. Please check our shipping page for a full list of regions we currently serve.
Are the products on your site genuine and new?
Absolutely. We only sell 100% authentic, brand-new products sourced directly from the manufacturers or authorized distributors. We do not sell used or counterfeit goods.